Work In Progress

Welcome to the Work In Progress Updates page! Here you can find out what things on the platform are not working exactly as they should, and what we are doing about them.

 

These are the things impacting multiple customers that take longer than a day or two to fix. We will update this page frequently to keep you up to date. 

As this is a new method of keeping you in the loop, we would love your feedback!

 

RESOLVED ISSUES:

COMMENTS NOT SHOWING ON LIVE OVERVIEW

VIDEOS NOT UPLOADING TO THE APP ON AUTO LINK

UNABLE TO PICKUP GROUP COMMENTS FOR SOME CUSTOMERS

SOME SHOPPERS UNABLE TO CHECKOUT WITH SEZZLE ON THE APP

FACEBOOK BUG, SOME CUSTOMERS UNABLE TO GO LIVE ON FACEBOOK (APP LIVES ARE NOT IMPACTED)

UNABLE TO GO LIVE IN A GROUP

FACEBOOK MESSAGE VIOLATION

UNABLE TO CONNECT TO INSTAGRAM

FACEBOOK GROUP POSTS NOT APPEARING AS AN OPTION TO MANUALLY LINK

RESOLVED: CUSTOMERS “AUTOMATICALLY” CHECKED OUT (Android Only)

iOS APP SPINNING WHITE CIRCLE

SOME iOS 14 USERS UNABLE TO ADD TO CART/WAITLIST FROM THE APP

RESOLVED: PROFILE PHOTO SHOWS AS BLUE DOT LIVE IN THE APP

RESOLVED: COMMENTS SLOW IN OVERVIEW

RESOLVED: CUSTOMERS GETTING WRONG SIZE ON WEBSTORE

RESOLVED: DUPLICATE ORDER CUSTOMER ONLY CHARGED ONCE

RESOLVED: SHOPIFY DUPLICATE PRODUCTS/VARIANTS

RESOLVED: SHOPIFY OVER/UNDERSELLING ISSUE

RESOLVED: iOS/ANDROID APP USERS RECEIVE BLACK SCREEN DURING LIVE:

RESOLVED: DELAYED OVERLAY WITH SCANNER:

RESOLVED: SHOPIFY ERROR: COMMENTSOLD APP IS NOT SUPPORTED:

RESOLVED: CHECKOUT ERROR: “THIS PAGE ISN’T AVAILABLE…”

RESOLVED: FACEBOOK MESSAGE TAG ERROR