Setting up your Shop Information

This article will walk you through setting up your Shop Information on the Setup tab in the CommentSold Dashboard.

Welcome to the #CommentSoldFam and to the first step of your setup journey!

First, let's get everything set up under My Shop!


Your Shop URL will auto-populate with the information you input during signing up for your trial, so you are already set there! This is the account page and shopping cart your customers will use to register and shop on your Live sales, FaceBook posts, and Instagram posts.  

Next, you will want to set your Shop Name. Generally, it is the same name as your Shop URL! You may have used an abbreviation for your Shop URL, so Shop Name will be where you can type out the entire name of your shop!

Your Webstore is disabled by default. You can enable it here.

If you do enable the webstore, you'll see a new option for "Webstore Visible on Home Page". This setting will redirect your Shop URL to the Webstore. We recommend keeping this setting disabled until your Webstore is fully set up and only if you intend to send all shoppers there. It redirects your Shop URL to the Webstore. 

Next, is your Shop Timezone. Simply select the timezone in which your shop is located!

Up next is your Shop Description. This will appear on your Shop URL! You can write a short, 1-2 sentence description of your shop so your customers know what your brand is about!

Next up is your Shipping Address. Every box in this section is required, so please make sure to fill it out completely. On your shipping labels, if you want it to say "Your Boutique" rather than "Your Name" then you will want to make sure you enter your boutique name in the "From Name" box at the top.



Next is the Checkout Notification Banner. Many shops are having to adjust their operations in order to follow the recommended guidelines to keep employees safe. If you’ve had to make changes you can now update your customers with a banner on the account page. 


Next up are some toggle switches for your Selling Preferences!



If you would like for your customers to be able to leave you notes when they checkout, simply enable Order Notes.

Do you want to get notifications sent to you or specific team members when a product is low is stock? Enable Low Stock Notifications and then you will be able to edit this on individual products! This will send you email notifications. 



If you want to sell gift cards to your customers, enable Gift Cards under Selling Preferences!

Next, is the Sold Keyword. The default is the word sold, which will always work even if you create a custom keyword. If you want customers to comment something else to claim their item, you can edit this here. 

Highlight VIP Customers

Ever wanted to see who your top customers are when doing a live sale? Now you can! Enable this feature so your live dashboard will highlight comments from customers who have spent over a threshold you define. 


Loyalty Program: You can enable the Loyalty program that rewards shoppers for loyalty by allowing them to earn cash-back on purchases in the form of account credit. 

Next is the Secondary Offer. Our Secondary Offer feature displays intelligently chosen add-ons after an order has been submitted to increase average order value and improve inventory sell-through. You can enable it here. 

Next, let's look at your Account Page toggle switches!


First up is Product List. Your product list is all of your items that have been posted to Facebook. You can enable your product list so that your customers can shop for additional items when they are checking out! In general, we recommend you have this option enabled! Some shops do disable it when going live with new products to keep their customers from shopping ahead during the live sale!

Next up is Hide Sold Out Products. You can decide whether or not you want you customers to be able to look at sold out products and add them to their waitlists. If you do a lot of waitlist restocking, you would probably not want to enable this feature!

Next, we have Comment Charge. If this is enabled, your customers can opt in to be automatically charged rather than invoiced when they comment "Sold" on your posts! Read all about how to get this setup here!

Finally, we have Require Phone Number. If you want customers to include their phone number when checking out, you can enable this and they will be required to provide it when checking out. 


The last section to customize on your setup page is your Shopping Cart preferences!

Night-time Expire is our first toggle switch. If enabled, shopping carts will expire around the clock. If disabled, shopping carts will not expire from 11pm-7am. Note: If a cart was set to expire during that time frame, it will expire at 7am instead.

The next toggle switch you will see is Update Quantity. If enabled, your customers can update the quantity of products in their carts. If they claimed five items, they can decrease it to three. Likewise, if they claim one, they can increase it to four. If disabled, they cannot change this.

Waitlist Variant Limit. Sometimes shoppers will waitlist a high quantity of the same variant.  When those items come back in stock, they will go into their cart, consuming your inventory and preventing other shoppers who would purchase the items from having them available. You can now set the max to something reasonable. Once the shopper attempts to waitlist too many variants we’ll let them know that they’ve reached the max! 

Allow Cart Removal. If this is enabled, your customers are able to remove items from their carts themselves. If disabled, your customer will have to contact you to remove the items for them. We recommend enabling this feature for a few reasons: 1. Creates a more frictionless shopping experience for your customer and reduces your customer service requests. 2. Reduces loss in sales on items. If your customer cannot remove an item she mistakenly added to her cart, she may abandon all items and not checkout at all. Additionally, if she never intended to buy the item, it can be freed up to go into someone else's cart instead of being held from inventory until the cart expires.

Next up is Waitlist Authorization. If an item is authorized, an order will automatically be created when the item is available. Read all about why we love waitlist authorization and how to set it up here!

After this, you'll see Allow Store Credit During Waitlist Authorizations. When enabled, shopper’s account credit will be applied to waitlist authorizations. When disabled we will not apply a shopper’s account credit to their waitlist auth! 

Next, you can set the Waitlist Preauth Expiration. You can now set waitlist authorizations to expire after a chosen amount of days! Previously, this was set to an unlimited time, but we are defaulting it to 90 days.

Next, you can set your Shopping Cart Expiration Time. This time is in hours and can be however many you wish!

CommentSold will send an Email Reminder to customers who have items in their carts but have not yet checked out. In the final setting under Shopping Cart, you can choose how often to send a reminder email to your customers to check out.

That's it! You've finished setting up the Shop tab! Keep it up! 

The next tab under Setup is Shipping. Here, you will set up your shipping preferences. Click here for an explanation of everything listed under the Shipping tab. This is another article that covers not only shipping with CommentSold™ but also any other method you might want to use.