Help! Some of my customers' comments in my FB group are not being read!

Problem

Customers who have accepted group permissions previously are now having to re-accept these permissions. The issue is that the customer is changing their permissions. We've recently seen a trend going around encouraging people to disable third-party apps in FB for some reason and this affects CS's ability to read comments.

 

Solution

Have your customer verify Facebook settings, remove the CS App, and log in to your shop URL and accept permissions.