This article will guide you on how to turn off Facebook's Sales Format on your posts.
It's happened to us all. You've made your FB post through CommentSold or through FB and linked back to CS, and the post does not link back to CommentSold and you see a grey bar with a price at the bottom of the post.
This is what is known as Facebook's Sales Format, and it sometimes does not play nice with CommentSold. This article will explain to you how to turn off this sales format and get back to selling the right way with CommentSold! Let's go!
What a Sales Post Looks Like
First, let's see what a sales format post looks like:
- This is how it will appear on a laptop/computer.
- This is how it will appear on a mobile device (Android/iOS).
Notice the grey bar with the price at the bottom of the post each post? This is an indicator that your post is in sales format.
To turn if off, you can use either a computer/laptop or mobile device.
Turn Off from Mobile Device
Make sure you are interacting with the post with the same profile that created the post (your admin profile or page profile). Locate the post on your group feed and you should see an UNDO button on the bottom right corner.
Simply click the Undo button at the bottom to remove the Sales Post format.
Turn Off from Computer
Locate the post in your group feed and click the three dots in the top right corner of the post and select "Turn off sale format."
What happens if you click the arrow and don't see the option to turn off the format?
Make sure that you are interacting as the same profile that made the post. If you made the post as yourself, you need to be interacting as yourself. If you made the post as your page, you need to be interacting as your page. You can change this on the top right of your group.
If you schedule posts through Facebook, you can change the format of those posts as well. You can view your scheduled posts to see if they will be in Sales Format and turn it off before the posts go out! Just click on your scheduled posts and use the same steps above to remove the format.
That's all there is to it! If you notice any issues with your posts through CommentSold, please check this first! If you need any help, please just come see us in chat support in the bottom right corner of your screen! Happy Selling!