Facebook Jail/URL Restriction Guide

What is Facebook Jail?

You are considered to be in “Facebook Jail” when Facebook suspends your account’s ability to post or use any other features for a period of time. Facebook does this if something on your page violates their Community Standards for upholding authenticity, safety, privacy and dignity for all members of the Facebook community. Although sometimes frustrating, it’s important to remember that these standards are in place for very good reasons. 

 

On September 17, 2019, Facebook announced additional measures they are putting in place to Combat Hate and Extremism throughout the Facebook Community, and these measures have resulted in increased restrictions for a huge number of business and personal pages.

 

CommentSold is committed to helping all of our customers work through Facebook Jail issues while also upholding the underlying Community Standards that make Facebook a safe and legitimate platform for conducting business.

 

How long does Facebook Jail last?

Facebook jail can last anywhere from a few hours/days up to a maximum of 21 days. Generally, we see people in jail for a few days.

 

What has CommentSold done on the backend to help avoid Jail?

  • Removed URLs from post templates. Imagine Facebook sees lots of posts that look identical posted across thousands of groups. This is one of the primary reasons that content is marked as spam. 
  • We no longer auto-comment after linking a live
  • We've disabled the ability to auto-comment after pushing a scheduled post
  • Removing all links besides Facebook links in a messenger notifications
  • Moving to Facebook's natives buttons in messenger notifications
  • Adding open-graph tags to all of our linked pages to show that the account page/checkout page does indeed belong to the shop owner
  • Delay certain messages a variable amount 
  • There are about 14 other non-invasive changes we've made on the backend to ease the number of requests and how aggressive we handle the Facebook API

    All of these changes are live now. We have some additional changes coming to help you cycle through many types of auto-responses and will update the doc when we launch that! 

How can I tell if I am in Facebook Jail?

You will be unable to make posts, post comments, like, share, or add friends if you are in jail. You will also see this message when trying to take any actions with Facebook.

Screen Shot 2019-09-25 at 9.07.16 AM

 

What does it mean if I get a message that says “Your post goes against our Community Standards.”?

Screen Shot 2019-09-25 at 9.08.25 AM

If you are able to post/comment normally and you receive this message, it is likely that your URL has been restricted by Facebook. 

 

How can I avoid going to Facebook Jail? 

We have a few tips for you to help you keep out of Facebook Jail. As we continue researching, we will update this list with any relevant tips and tricks.

 

High Priority - We’ve verified this as directly impactful

  • Use original content on each post - or else it looks identical to all your old posts and can be marked as spam
  • Do not put your URL in the post itself - this has the side benefit of increasing engagement when links are not present in the post
  • Avoid posting more than once per hour. Spreading out your post has higher amounts of engagement versus posting back-to-back anyways!
  • Do not post anything with "animal names" (cheetah print, leopard print, buffalo top) - instead use an Emoji 🐆(FB Commerce Policies on Animals)
  • Do not include $$ or decimal points for prices in your posts
  • Make sure your Facebook account is only signed into a single device (single phone or computer) and not shared with others
  • Consider using another account that you do NOT post from to connect to CommentSold. As long as the account logged into CommentSold is an admin on your page/group, it does not matter which account is connected. You will still be able to post as your main account, and this may help you avoid jail.
  • Once released from jail, take it easy for a week. Like real jail, you are on probation once released.

Medium Priority - we think this is affecting jail but not sure, do this if you still have issues

  • Make sure to catch and fix “marketplace” or “sale format” posts. If Facebook sees a large number of marketplace posts (which appear to be listings to them) then they will restrict the account faster
  • Post directly on Facebook and use our Auto-link feature instead of scheduling on CS - because you can then control marketplace or "sale format" posts
  • Turn off all auto-replies except for incorrect comment 
  • If you share the same content in multiple groups/pages at the exact same time, you’ll get thrown into a virtual Facebook jail. To avoid this, it is recommended to leave at least a few minutes between every post
  • Be thoughtful about the number of messenger notifications you send out; you are more likely to be viewed as a spam account if you send out a lot of messenger messages.

 

Low Priority - we do not think there is a direct correlation, but you can do these things to be extra careful, also if you are STILL having jail issues after doing the above

  • Only use one account at a time in a device, or use other account in different device
  • Do not send friend requests to people you do not know.
  • Remove your URL from as many of your auto-replies as you can if you are using auto-replies

 

I am in Facebook Jail. What do I do now?

You can connect a different Facebook account to CommentSold. Just make sure the account is an admin on your page/group. Note that if you create a NEW Facebook account (not an “aged” account on Facebook) then it has a much lower limit before it’s marked as spam. This is Facebook’s large toolset to try to combat Spam and, unfortunately, real businesses get caught up in it all the time.

 

How can I avoid getting my URL restricted by Facebook?

  • Do not put your URL into messenger blasts. Facebook has a list of canonical URLS and how fast/aggressively they are being shared a cross Facebook.
  • Remove your URL from as many of your auto-replies as you can.
  • Post your URL as a comment instead of in your post.

How can I tell if my URL has been restricted by Facebook?

You can verify this by going here: https://developers.facebook.com/tools/debug/sharing/ and entering the URL you attempted to post that caused you to receive this message.

If you see this message, then your URL is restricted:

Screen Shot 2019-09-25 at 9.09.12 AM

 

My URL is restricted. What do I do now?

  • Let Facebook know that they made a mistake. You can do this after checking your link here: https://developers.facebook.com/tools/debug/sharing/
  • Click on “let us know” to report.
    • Screen Shot 2019-09-25 at 9.09.12 AM
  • Run a contest to get people to report it as incorrectly reported! 
  • Come to CommentSold chat support in the lower right corner of your dashboard so we can assist you with getting another URL to use temporarily.
  • Go to your group support
  • Go to your Facebook ad support (you can chat with them in real-time) - https://www.facebook.com/business/help