In this guide, we'll go over the steps required to setup Facebook Messenger.
Enabling this feature will allow you to interact with your customers over messenger by sending them updates about their orders.
Once enabled, whenever your customer goes to checkout, the following will be shown above the checkout button:
This allows us to send order update information to your customers! We can also send them messages like "We did not understand your comment" or "Congrats! You snagged one!". There is a list of messages we automatically send at the bottom of this page.
Here's an example of what a messenger notification looks like from a comment:
To set up Messenger, go here. You will need to pick a page to send your messages from. Because Facebook groups do not have an identity, we are only able to send messages through Pages. You may only select one Page from which to send messages.
Once option to consider is the Automated Page Response feature. If you enable this, when customers send messages to your Facebook page, they will get an automated response to contact you via email for support.
If you send out a lot of orders, your inbox is going to be full of messages going out to people about the status of their orders. This will make it difficult to see and respond to messages that get sent to your page. In these cases, we recommend enabling this feature.
Now that you're all set up, you can go here and see all of the message templates we have for your automatic messenger responses. You can use the ones you like and disable any you don't want to use. You can also customize these templates for your boutique!
You are well on your way to getting your messenger replies set up and sent out! As always, if you need any help, just chat us from your CommentSold dashboard!