Selling Dynamic Mystery Items

Offering mystery items is a fun way to move old inventory while giving customers a good deal.

No matter how effectively you plan your inventory buying, it's likely that you'll have a few hard to move products taking up warehouse space from time to time. Take advantage of the mystery item trend to sell these products through CommentSold!


With mystery items, customers will not know what products they will receive until they unbox them at home. Shoppers love the thrill of opening a surprise item! 


To create a mystery item, visit the Products tab in your CommentSold dashboard and click "Add mystery box product" at the top right of the screen.


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You will see a box for Mystery Item Selection Criteria. Here you will enter what sizes you will offer your mystery item in (if applicable). The values you enter here are not case-sensitive. For example, if you enter "Small" as the size for mystery items, CommentSold will flag any products in a size "small" or "S" as well. 


Next, you will set the Inventory Days Restriction. This number will tell CommentSold how many days ago an item must have first been posted for sale to qualify as a mystery item. The default setting here is 30 days, but can be changed.


You will then set a Max Cost amount. Any mystery items will be selected from products with a Cost below what you enter here. This prevents you from offering a mystery item well below the wholesale amount you paid. If you leave this field blank, there will be no limit to the cost of products offered as mystery items.


You can also enter a Min Price. Any mystery items will be selected from products that cost at least as much as what you enter here. This prevents you from selling a mystery item that isn't a good deal for your customer. If you leave this field blank, there will be no minimum cost for products offered as mystery items.


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Finally, you can select a specific Collection (or Collections) for CommentSold to choose mystery items from. If not set, the mystery item can be chosen from any of your collections. Once you have entered all of the Mystery Item Selection Criteria, you will see how many items in your inventory qualify. 


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Fill out the remaining information for your mystery item just as you would for any other product.


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We recommend using a basic design program like Canva to create an image for your mystery product. 


When entering quantity on the Edit Inventory page, you can set the numbers as high as you would like. If there are no qualifying items in a customer's size, the system will show the mystery item as sold out in their size. 


When you have finished entering product details, you are ready to begin selling your mystery items! Mystery items can be sold in the same way as any other product on CommentSold. Post to your social media, mobile app, and/or webstore and hype them on live sales to encourage purchasing! 




When a customer purchases a mystery item, CommentSold will automatically find the oldest item that matches your rules, verify that the customer has not purchased it in the past, and add the mystery item to their cart! The image will be the one you uploaded when creating the mystery product in order to keep the surprise until their package arrives!


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If your customer tries to order a mystery item and there is no match (e.g. the size is already sold out), CommentSold will inform your customer that the order couldn't be created.


Ready to move old inventory? Create your first mystery item in minutes and get to clearing out those shelves!