Live Selling Directly on Facebook with CommentSold

This article provides instructions on how to use stream keys to go live directly through Facebook—while still using CommentSold!

The steps in this article make it possible for you to use CommentSold's live selling functionality, including the Live Overlay, without Facebook treating your stream as coming from a third party! If you are concerned with the performance of your live sales on Facebook, we recommend you try the method outlined in this article.
 
We will also cover how to use Facebook Shops features along with CommentSold for live selling.
 
For the standard methods of going live via CommentSold, reference this article.
 
This Article Covers:

 

Going Live on Facebook Without Facebook Shops


  1. Navigate to the Live tab of your CommentSold dashboard.
  2. Click Live Overview.
  3. Open the CommentSold Broadcast app and click the red button to begin capturing the video from your mobile device's camera. Click "Refresh Stream" in Step 1 of the Live Overview.
  4. Select whether or not you will use manual or dynamic product selection in Step 2. 
  5. Click the button on Step 3 that says “Choose Where to Go Live."
  6. Choose “Copy & paste stream URLS."


    Screen Shot 2021-05-19 at 11.22.53 AM

  7. In a new tab, open Facebook. 
  8. Start a new live stream using Facebook Live Producer. This step must be done on desktop. The live option will not show on mobile devices.
  9. Under Get Started, click "Use Stream Key."




  10. The lower right of the screen will display the Server URL and the Stream Key. Copy and paste the Server URL and Stream Key into the appropriate fields on Step 3 in your CommentSold dashboard.

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13. Click "Go Live" in CommentSold.

14. Return to the Facebook Live Producer. Enter a title and description for your live sale and click "Go Live"!

 


 

15. Return to the CommentSold Live Overview and continue with your live sale as normal! You will see "Linked" along with a green check mark confirming that your Facebook live video is correctly connected to CommentSold.

 

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With this method of going live, Facebook will view your live sale no differently than it would if you were not using CommentSold. 

 

Going Live on Facebook With Facebook Shops

 

 

Note: Going live with Facebook Shops requires you to create a Facebook product catalog. Because this is often a lengthy process, we recommend creating this catalog at least 12-24 hours in advance of your live sale. To learn more about creating a product catalog, click here.



  1. Navigate to the Live tab of your CommentSold dashboard.
  2. Click Live Overview.
  3. Open the CommentSold Broadcast app and click the red button to begin capturing the video from your mobile device's camera. Click "Refresh Stream" in Step 1 of the Live Overview.
  4. Select whether or not you will use manual or dynamic product selection in Step 2. 
  5. Click the button on Step 3 that says “Choose Where to Go Live."
  6. Choose “Copy & paste stream URLS."


    Screen Shot 2021-05-19 at 11.22.53 AM

  7. In a new tab, open Facebook. 
  8. Start a new live stream using Facebook Live Producer. This step must be done on desktop. The live option will not show on mobile devices.
  9. Select the tab for "Live Shopping" and enable Live Shopping.


    Screen Shot 2020-11-19 at 12.46.00 PM

  10. Choose products from the Facebook product catalog you previously created. We recommend creating a product using your store logo as the image and linking it to your CommentSold account page. 
  11. Go to the "Stream Setup" tab within the Facebook Live Producer.
  12. Under Get Started, click "Use Stream Key."




  13. The lower right of the screen will display the Server URL and the Stream Key. Copy and paste the Server URL and Stream Key into the appropriate fields on Step 3 in your CommentSold dashboard.


    Screen Shot 2020-11-19 at 1.35.30 PM

    Screen Shot 2020-11-19 at 1.37.12 PM

  14. In the left column of the Facebook Live Producer, be sure "Publish as a test broadcast" is unchecked. 



  15. Click "Go Live" in the CommentSold Live Overview.
  16. Return to the Facebook Live Producer. Enter a title and description for your live sale and click "Go Live"!



  17. Once you are live, you will be able to select a product within Facebook to feature. We recommend featuring the product you created that links to your CommentSold account page.


    Screen Shot 2020-12-02 at 10.36.36 AM


    Screen Shot 2020-12-02 at 10.37.27 AM

  18. Return to the CommentSold Live Overview and continue with your live sale as normal! You will see "Linked" along with a green check mark confirming that your Facebook live video is correctly connected to CommentSold.

Screen Shot 2020-11-19 at 1.39.10 PM

 

With this method of going live, Facebook will view your live sale no differently than it would if you were not using CommentSold.