CommentSold's Loyalty Program

Loyalty program V1 is our first stab at rewarding shoppers for loyalty by allowing them to earn cash-back on purchases in the form of account credit!

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To use this feature, simply go to your setup tab and enable the toggle!

The calculations for the loyalty program are determined by the subtotal less any discounts/coupons X the loyalty program percentage. They do not earn rewards on an amount where account credit is used to pay.

Examples:

  • For a purchase of $200 (not counting taxes or shipping) and a loyalty award of 1%, a user would earn $2 in account loyalty credit.
  • If a purchase of $50 less a $20 coupon (not counting taxes or shipping) and a loyalty award of 1%, a user would earn $0.30 in account loyalty credit. 
  • If a purchase of $50 less a $20 coupon (not counting taxes or shipping) and a loyalty award of 1%, but the customer used $10 in account credit, the customer would earn $0.20 in account loyalty credit. (50 -20 coupon - $10 credit = $20)

Customers do earn loyalty credit on the purchase of gift cards, but they do not earn credit when gift cards are used.

Customers do earn loyalty credit on secondary offers. 

Customers earn rewards on waitlist authorized orders and comment charge orders.

 

You can see Loyalty Program Rewards in the Balance Movement for the customer. 

 

 

After every purchase, your customer will receive a “Loyalty Reward Earned! 🎉”  email. Below is an example of the email. There is currently no shop controlled template for these.  

 

If the customer clicks on the View My Account Page link, she will be taken to her account page and will see the amount added to her Account Credit.

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That's all there is to it! If you have any questions, please come see us in chat support! Now get out there and reward those loyal customers!
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