What is Intercom?
Intercom is a chat support platform you can use as a way to provide customer support to your shoppers. It should look pretty familiar as this is the chat support tool we use here at CommentSold.
How can I use intercom as a customer?
You can add Intercom to your mobile app to allow you shoppers to start a chat with your support team from the mobile app! Customers will be able to start a conversation with your support team by selecting their Profile Icon ➡️Contact Us.
If you decide to integrate Intercom into your platform you will need to make your support hours clear to shoppers and have an employee ready to reply to incoming chats in a reasonable window of time.
How to connect Intercom to CommentSold:
1. Find your App ID under your Intercom settings → Installation
The App ID should be an 8 character ID of both numbers and letters.
Need help finding the App ID? Check out this article from Intercom!
2. Install the app ID here: https://commentsold.com/admin/setup/integrations
3. If you have a mobile app locate your API key for both iOS and Android. This can also be found in your Intercom account under Intercom settings → Installation.
4. Input the API keys and App ID under the Mobile App -> Settings -> Integrations, section (at the bottom).