Adding Intercom to your App

What is Intercom?

Intercom is a chat support platform you can use as a way to provide customer support to your shoppers. It should look pretty familiar as this is the chat support tool we use here at CommentSold. 

Screen Shot 2020-09-04 at 9.31.33 AM

Screen Shot 2020-09-04 at 9.31.48 AM

How can I use intercom as a customer?

You can add Intercom to your mobile app to allow you shoppers  to start a chat with your support team from the mobile app! Customers will be able to start a conversation with your support team by selecting their Profile Icon ➡️Contact Us. 

intercom-1

 

If you decide to integrate Intercom into your platform you will need to make your support hours clear to shoppers and have an employee ready to reply to incoming chats in a reasonable window of time.

 

How to connect Intercom to CommentSold:

1. Find your App ID under your Intercom settings → Installation

The App ID should be an 8 character ID of both numbers and letters.

Need help finding the App ID? Check out this article from Intercom!
https://www.intercom.com/help/en/articles/3539-where-can-i-find-my-workspace-id-app-id

2. Install the app ID here: https://commentsold.com/admin/setup/integrations

3. If you have a mobile app locate your API key for both iOS and Android. This can also be found in your Intercom account under Intercom settings → Installation.

4. Input the API keys and App ID under the Mobile App -> Settings -> Integrations, section (at the bottom).

Screen Shot 2020-09-01 at 12.08.38 PM